All integrations
Twilio
Communication
Reach people over SMS and WhatsApp — outbound messages, delivery status, and inbound messages that can start an agent run.
What teams build with this
Send notifications and reminders that don't depend on email
Let customers reach an agent by text and get a real answer
Verify and normalize phone numbers before using them
What this integration is allowed to do
3 read-only
Reads data. Cannot change anything in the connected system.
Attach only the tools an agent needs. Run the whole integration against a vendor sandbox or the Fruxon simulator before it touches production.
Triggers
Events in Twilio that can start an agent run.
twilio.message.received | Fires when an SMS or WhatsApp message arrives at the configured Twilio number. Requires the Twilio webhook to be registered against this tenant's Fruxon ingress. |
Available tools
Each tool is attached per agent step, so an agent only gets what its job requires.
send_sms | Send an SMS or WhatsApp message to a phone number you choose. The sender defaults to the config's **From Number**; pass from to override (E.164, a whatsapp:-prefixed number, or a Messaging Service SID). Returns the Twilio message resource, including its SID and initial status. | Read-only |
get_message_status | Look up a message by its SID (from send_sms) and return its current delivery status (queued, sent, delivered, undelivered, failed) plus any error code/message. | Read-only |
lookup_phone_number | Validate and format a number via Twilio Lookup — confirm it's real and well-formed, get its E.164/national formats and country code, and optionally request carrier/line-type details with fields=line_type_intelligence. | Read-only |
Connect Twilio to your agents
Set up credentials once at the tenant level, then attach the tools you need to any agent.
