Privacy Policy

Last updated: August 2025

1. Introduction

Welcome to Fruxon Inc. (“Fruxon”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use our websites, products, and services (collectively, the “Services”).

2. Scope & Definitions

This Policy applies to personal data processed by Fruxon as a controller for our websites and account management, and as a processor when we act on behalf of our customers within the product.

“Personal data” means information that identifies or can reasonably identify an individual.
“Customer data” means data submitted to the Services by or for a customer account.

3. Data We Collect

We collect personal data in the following categories (depending on how you use the Services):

Account data: name, email, password (hashed), organization, role.
Usage data: product interactions, feature usage, pages viewed, timestamps.
Technical data: IP address, device/browser info, OS, SDK/API telemetry.
Support data: information you provide to our support channels.
Customer data: content or datasets you or your org upload/configure (we process as your processor).

4. How We Use Your Data (Purposes & Legal Bases)

We use personal data to:

Provide, maintain, and improve the Services (performance of contract).
Authenticate users and secure accounts (legitimate interests; legal obligation).
Measure usage and enhance product features (legitimate interests; consent where required).
Communicate updates and service notices (performance of contract; legitimate interests).
Comply with law, enforce terms, and prevent fraud/abuse (legal obligation; legitimate interests).
With your consent, send relevant marketing (you may opt out anytime).

5. Cookies & Similar Technologies

We use cookies and similar technologies to operate the site, remember preferences, and analyze usage. You can manage preferences anytime via our Cookie Preferences (or your browser settings).

We do not sell personal data. We may share:

With service providers (e.g., cloud hosting, analytics, payments) under contracts that limit their use to our instructions.
With your consent or at your direction (e.g., integrations).
For legal reasons (to comply with law or protect rights, safety, and security).

For enterprise customers, a separate Data Processing Addendum (DPA) applies. A list of sub-processors is available at /subprocessors.

7. International Transfers

If personal data is transferred internationally, we use appropriate safeguards (e.g., Standard Contractual Clauses) and require our providers to implement comparable protections.

8. Data Retention

We retain personal data only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context; we delete or anonymize data when no longer needed.

9. Data Security

We implement administrative, technical, and physical safeguards appropriate to the risk, including encryption in transit and at rest, least-privilege access controls, audit logging, and regular security reviews. We maintain incident response procedures and notify customers and/or authorities as required by law.

Fruxon is designed to be SOC 2–friendly and supports enterprise controls such as RBAC, audit trails, and environment isolation.

10. Your Rights (GDPR/EEA/UK)

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, and portability. You may also withdraw consent where processing is based on consent.

To exercise rights, contact us at privacy@fruxon.com. You may lodge a complaint with your local supervisory authority.

11. California Privacy (CCPA/CPRA)

California residents have the right to know, delete, correct, and opt out of certain data sharing, and to not be discriminated against for exercising rights. We do not sell personal information as defined by CCPA/CPRA.

Submit requests at privacy@fruxon.com.

12. Children’s Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided personal data, contact us to request deletion.

13. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will provide notice (e.g., in-product message or email). The “Last updated” date reflects the latest version.

14. Contact Us

If you have questions about this Policy or our data practices, contact:

Fruxon Inc. (Data Controller)
Email: privacy@fruxon.com