Does it replace our order system?

No. It works inside it, on the orders your rules can't clear.

Can it talk to the customer?

If you allow it. It can send the update on the channel the customer used, or draft it for your team.

It picks up each exception as it lands, so the queue doesn't build up into next week, and only the calls that need a person reach one.

Fruxon agents work the orders that fall out of your order system: stock, addresses, carriers, splits. They fix what's routine and ask about the rest.

Today

Short stock on a big order
Someone checks the warehouse, the incoming PO and the customer, then asks sales.
An address that won't validate
The order sits until someone calls the customer.
A missed pickup
Re-booking, telling the customer and crediting the delay, by hand.

Each one is ten minutes of work and a day of waiting.

One order

It works out the options.
28 of 40 in stock, the rest on Tuesday. Splitting costs £86 more in freight.
Who pays for the split is a call, so it asks.
Omar owns the account. He gets the order, the options and the customer's note.
He answers in a line. It does the rest.
28 ship now, 12 on Tuesday, and the freight is on Harbour & Vine.

On Slack, to Omar Haddad · key accounts