Customer operations· Account health

Quiet in March.Lost in November.

Fruxon agents read every account every week, flag the ones that are slipping, and bring the account owner a draft, not a dashboard.

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Today

Coverage depends on who remembered.

  • Orders dropping off

    Seen in the quarterly review, months late.

  • A complaint in a support ticket

    Never reaches the account owner.

  • A competitor's quote

    Mentioned once, then forgotten.

Each account manager covers forty accounts and really works eight.

One account

An account slipping.One question to Omar.

  1. It reads the account across your systems.

    Orders down 46% in 90 days, two late deliveries, a competitor's quote mentioned to support.

  2. It drafts the check-in, and asks about the offer.

    A discount is Omar's call, so it asks him on Slack.

  3. He answers in a line.

    The check-in goes with his offer, and a call is booked for next week.

On Slack, to Omar Haddad · key accounts
Control

It drafts.You decide what goes out.

It reads every account.

Every week, across orders, support and billing, not just the ones someone remembered.

It brings a draft, not a score.

The owner gets the reasons and a message ready to send.

It never offers what you didn't approve.

Discounts and terms always come from a person.

Works in the systems you already run

  • Salesforce
  • HubSpot
  • Zendesk
  • Intercom
  • Stripe
  • Gmail
  • Slack
  • and more →

Questions we hear

Have more questions? Contact us

Start it narrow.Widen it when it earns it.

One channel, one job, and permission to ask about everything. You'll know inside a week whether it deserves more — and so will it.

Why we built Fruxon — about us