All integrations
Intercom
Customer Support
Resolve conversations that don't need a human, and hand over the ones that do with the context already gathered.
What teams build with this
Reply to and close routine conversations from your knowledge base
Assign and tag by intent so the right team picks it up
Draft a help center article when the same question keeps arriving
What this integration is allowed to do
8 read-only
Reads data. Cannot change anything in the connected system.
12 reversible
Writes data, but the change can be undone.
1 irreversible
Writes data in a way that cannot be automatically undone.
Attach only the tools an agent needs. Run the whole integration against a vendor sandbox or the Fruxon simulator before it touches production.
Available tools
Each tool is attached per agent step, so an agent only gets what its job requires.
list_contacts | List contacts (users and leads) with pagination | Read-only |
get_contact | Get a single contact by ID | Read-only |
create_contact | Create a new contact (user or lead) | Reversible |
update_contact | Update an existing contact's details | Reversible |
search_contacts | Search contacts by field values with operators (=, ~, ^, etc.) | Read-only |
list_conversations | List conversations with pagination | Read-only |
get_conversation | Get a single conversation by ID including messages and participants | Read-only |
create_conversation | Create a new conversation initiated by a contact | Reversible |
reply_to_conversation | Reply to an existing conversation as an admin or contact | Irreversible |
close_conversation | Close a conversation | Reversible |
open_conversation | Reopen a closed conversation | Reversible |
assign_conversation | Assign a conversation to an admin or team | Reversible |
list_tags | List all tags in the workspace | Read-only |
tag_contact | Add a tag to a contact | Reversible |
untag_contact | Remove a tag from a contact | Reversible |
tag_conversation | Add a tag to a conversation | Reversible |
create_note | Create an internal note on a contact | Reversible |
list_articles | List help center articles, ordered by most recently updated | Read-only |
get_article | Get a single help center article by ID | Read-only |
create_article | Create a new help center article | Reversible |
update_article | Update an existing help center article | Reversible |
Connect Intercom to your agents
Set up credentials once at the tenant level, then attach the tools you need to any agent.
