All integrations
Zendesk
Customer Support
Resolve the tickets that don't need a human, and hand over the ones that do with the context already gathered.
What teams build with this
Draft first-response replies grounded in your knowledge base
Tag and route incoming tickets by intent and urgency
Escalate to a human with a summary of what was already tried
What this integration is allowed to do
11 read-only
Reads data. Cannot change anything in the connected system.
2 reversible
Writes data, but the change can be undone.
1 irreversible
Writes data in a way that cannot be automatically undone.
Attach only the tools an agent needs. Run the whole integration against a vendor sandbox or the Fruxon simulator before it touches production.
Available tools
Each tool is attached per agent step, so an agent only gets what its job requires.
list_tickets | List tickets | Read-only |
get_ticket | Get a specific ticket | Read-only |
search | Search across tickets, users, and organizations | Read-only |
create_ticket | Create a ticket | Reversible |
update_ticket | Update a ticket | Reversible |
add_ticket_comment | Add a comment to a ticket | Irreversible |
list_ticket_comments | List comments on a ticket | Read-only |
search_users | Search users | Read-only |
get_user | Get a specific user | Read-only |
get_current_user | Get the current authenticated user | Read-only |
list_organizations | List organizations | Read-only |
get_organization | Get a specific organization | Read-only |
list_groups | List groups | Read-only |
list_ticket_fields | List ticket fields | Read-only |
Connect Zendesk to your agents
Set up credentials once at the tenant level, then attach the tools you need to any agent.
